Policies

Shopping Information
What forms of payment are accepted?

We accept Visa, Mastercard, Discover and American Express.

How can I find out the status of an order placed online?

Contact customer service by telephone, 800.799.6116 (M-F, 9am to 4pm EST), or e-mail us at dbl@lucinda.com

Do you have a Guarantee Policy?  

Shipping Information
How are shipping and handling charges calculated?

Charges are based on the merchandise total for each delivery address. Orders shipped to Maine are charged state sales tax unless a copy of a Maine Sales Tax Exemption Certificate is provided  to us prior to ordering.

What shipping options are available?

We ship via UPS and U.S. Mail, Monday through Friday.

Domestic Orders
Standard shipping is to a street address by UPS Ground. Cost is for delivery without signature. Tracking numbers are sent to the e-mail of the shipping address. We do our best to ship your order the next working day and they usually arrive within 10 business days after shipment, depending on the distance from Portland, Maine. These schedules tend to be extended during the holiday season due to the increase in shipping volume. Please shop early!

International Orders
Orders to foreign countries will be shipped via US Mail, usually Air Mail, and are charged by weight, size and speed. The shipping charge will not be shown on your web order, but, will be figured and added to it when we process the order. Please note: Shipping charges for international orders will be billed separately.

Security Information
Is the credit card information that I submit when ordering online secure?

Absolutely. Every page in the Designs By Lucinda online ordering process that requests credit card information uses Secure Socket Layer (SSL) encryption. SSL renders information unreadable should anyone try to intercept it.

Will Designs By Lucinda sell or rent my e-mail address information to other companies?

DBL does not share, sell or trade e-mail address information with other companies. Our policy is to protect this information and use it for communication purposes only. We are committed to ensuring our customers' privacy.

For further assistance, please call us at 800.799.6116 or email: dbl@lucinda.com

 

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